SHIPPING

Within UK you have 2 choices of postal services.  I strongly recommend that you choose Special Delivery Guaranteed®.  This service guarantees you will recieve your order by 1pm the next working day (Mon - Fri) after I have posted it, and should anything happen to it, you have peace of mind that it's fully insured .  A key benefit of this service is that your parcel can be tracked online or via your mobile by clicking HERE and entering the 13 digit reference number that I will provide you with.  There is a flat rate charge of £5.99 for Special Delivery, and the parcel must be signed for on delivery.

 

Your alternative is to choose Royal Mail Signed For®.  This is the cheaper option, however your parcel is NOT ELIGABLE FOR COMPENSATION if it is lost.  This service aims to deliver your item the next working day, but can sometimes take a lot longer, and the parcel must be signed for on delivery.  £3.99 for this service.

 

For all address' outside of UK I use 'International Tracked' or 'International Tracked & Signed', depending on where you live.  These services aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days after I have dispatched the parcel, but it can take longer.  You are covered up to £250 to protect against loss or damage.  A signature is taken on delivery and your parcel can be tracked online or via your mobile by clicking HERE and entering the 13 digit reference number that I will provide you with. There is a flat rate charge of £5.99 for this service.

 

Please note that I cannot be responsible for delays caused by shipping companies, postal services, or customs charges.

RETURN & EXCHANGE POLICY

I make every piece of jewellery specifically for the person that has chosen it, and therefore it is not returnable due to a change of mind. In the unlikely event that there is an error in my inscription, or a defect in the piece I will gladly refund/exchange for you asap.  If you have any problem at all with your purchase please get in touch, I take all feedback seriously, and will do all I can to help you.  Your happiness is my happiness.

© Magic in the grass